AI Integration for Existing Softwares

Add production-safe AI capabilities to your softwares and systems without rebuilding from scratch.

You don't need a demo chatbot. You need AI that behaves like a real feature: permissioned, monitored, cost-bounded, and reversible. We integrate AI into your existing UI, APIs, events, and data so teams and customers get value immediately without destabilizing your platform.

// if AI touches production

If AI Touches Production, It Needs Engineering

Most teams can prototype AI fast. The hard part is integrating it into live workflows with real permissions, uptime expectations, and cost constraints. We build AI to operate safely inside your system like any other production capability.

// outcomes you're buying

The Business Outcomes You're Actually Buying

AI only matters if it changes what you can measure. Here's what you can achieve with meaningful AI integration to your current software:

1

Faster workflows

  • What changes: exceptions get summarized + next steps suggested, fewer clicks and manual triage
  • What doesn't break: your existing workflow rules and approvals stay in control (AI assists, doesn't override)
  • Where it fits: inside the screens your team already uses (ops, support, finance, back office)
2

Lower support load

  • What changes: in-product guidance answers "how do I?" and resolves repeat questions with context
  • What doesn't break: your support policies and escalation paths remain intact with human handoff
  • Where it fits: help surfaces, ticket views, internal tools, and customer portals
3

Search that works on your data

  • What changes: users get direct answers with sources, not "10 blue links" and dead-end queries
  • What doesn't break: access control—results are permission-aware and citation-backed
  • Where it fits: docs, tickets, SOPs, policies, knowledge bases, and operational records
4

Predictable cost per AI action

  • What changes: each AI call is budgeted, routed, cached, and measured like any other workload
  • What doesn't break: your margins—no surprise spend spikes or runaway usage
  • Where it fits: high-volume workflows (triage, search, doc processing) with cost controls built-in
5

Safe rollout and iteration

  • What changes: you ship AI behind flags, monitor quality, and improve safely based on real usage
  • What doesn't break: production stability—fallbacks and rollback paths are ready from day one
  • Where it fits: your existing release pipeline (staged rollout → monitor → expand)

// when this service fits

When This Service Is the Right Move

This is a fit when you want AI in your product but you're not willing to gamble reliability.

Best fit when:

You want to integrate AI into an existing product without rewriting core systems

You need real permissions, audit logs, and safe fallbacks, not "AI in production with crossed fingers"

Your team is stuck between "AI pressure" from leadership and real engineering constraints

You already have data and workflows, AI just needs the right integration layer

You've seen AI demos that look impressive but have no path to production

Not a fit when:

You want a "chatbot page" that isn't connected to real workflows

You need a full rebuild (this service is about integration, not replacement)

// AI integration we add

AI Integration We Add Without a Rebuild

Each of these ships as a scoped module, API-first, measurable, and reversible. We don't treat AI features as one-off demos—we integrate them like long-lived capabilities that stay stable as your product evolves.

In-Product Copilot
Inside Your UI

Guided, context-aware help where your team already works.

We embed an assistant directly into your product screens:

  • Draft, summarize, explain, and generate "next steps" inside existing workflows
  • Conversation history + guardrails + escalation to humans when confidence is low
  • Usage analytics to see adoption, drop-offs, and ROI

RAG / Semantic Search
With Citations

Permission-safe answers with source attribution.

We make your product searchable across internal data and documents:

  • Vector search across docs, tickets, records, and knowledge bases
  • Access control so users only see what they're allowed to see
  • Citations + relevance scoring to keep answers verifiable

Workflow Automation
+ Decision Support

Triage and routing without manual sorting and handoffs.

We automate routing so work moves on its own:

  • Classify and route items to the right queue/person based on rules + AI signals
  • Prioritize by urgency, risk, SLA, or business impact
  • Trigger actions across tools via webhooks, APIs, and event-driven workflows

Document Intelligence

Structured data from messy documents, with a human review lane.

We turn PDFs and emails into data your system can use:

  • Extract key fields and map them to your data model
  • Validation rules + error handling to prevent bad writes
  • Review queue for low-confidence cases and edge scenarios

Recommendations
& Personalization

Next-best-action from real usage, not guesswork.

We add personalized suggestions based on behavior and context:

  • Recommend actions, content, workflows, or items
  • A/B testing framework to measure lift
  • Performance tracking + explainable suggestions for trust

AI Analytics Layer

Explain, detect, and surface insights inside your product.

We surface insights so teams see what's happening without digging:

  • Natural language questions over your operational data
  • Automated summaries, anomalies, and trend detection
  • Alerting hooks and reporting tied to measurable KPIs

// tangible outputs, not theory

What You Get

Every engagement produces artifacts your team can immediately use

Production-ready AI integration layer

that fits your existing architecture

One or more AI features

shipped with feature flags + rollback paths

Monitoring across quality, latency, and cost

no flying blind

Security controls

aligned with OWASP LLM security risks (prompt injection, insecure output handling, excessive agency)

A roadmap

to expand from one feature to a repeatable AI capability

Technical ownership

so you can maintain and iterate without us

// production guardrails

Production Guardrails Built In

This isn't "add an AI feature." We integrate AI into production workflows with the same discipline as any critical system: safe, observable, secure, and maintainable.

Ship-Safe Deliverables

Feature flags, clear success metrics, rollback-ready releases.

Reliability Defaults

Fallbacks for low-confidence outputs and dependency failures.

Security Boundaries

Least-privilege access + output validation and policy controls.

Operational Observability

Quality, latency, errors, and cost tracked with dashboards/alerts.

Maintainable AI Layer

Clean interfaces, versioning, and modular components you can extend.

Predictable Cost Control

Budgets per action, throttles, caching, and model routing.

Ship-Safe Deliverables

Feature flags, clear success metrics, rollback-ready releases.

Reliability Defaults

Fallbacks for low-confidence outputs and dependency failures.

Security Boundaries

Least-privilege access + output validation and policy controls.

Operational Observability

Quality, latency, errors, and cost tracked with dashboards/alerts.

Maintainable AI Layer

Clean interfaces, versioning, and modular components you can extend.

Predictable Cost Control

Budgets per action, throttles, caching, and model routing.

01

// tech stack

The Tech Stack We Use

We pick tooling based on your constraints (security, latency, cost), not trends.

LLMs: OpenAI, Claude, Gemini, and open-source when needed

RAG: Structured retrieval + tool calling (LangChain/LlamaIndex-style)

Vector/Search: Pinecone or Postgres pgvector (when simpler is better)

LLMOps: evaluations, drift monitoring, regression checks

Cloud: AWS / Azure / GCP based on security + data residency

// the integration method

The Integration Method That Sets Us Apart

This is not a "throw AI at the problem" approach. It's systematic production integration. A repeatable process that keeps scope tight and shipping real.

01.

Use Case Fit + Success Metric

Choose the smallest AI capability tied to a measurable KPI (time saved, ticket reduction, conversion lift).

02.

Integration Design

Define where AI sits in your architecture: UI entry points, APIs/events, permissions, data flows, and guardrails.

03.

Pilot Build (Behind Flags)

Ship the module with fallbacks, instrumentation, and cost caps. Test with real users in controlled rollout.

04.

Production Hardening

Add evals, monitoring, alerting, edge-case handling, and operational runbooks.

05.

Iterate + Expand

Use real usage signals to improve quality and prioritize the next module(s).

// why teams trust genesys

Why Teams Trust Genesys

We integrate AI into your existing system, not around it—permissions, data boundaries, and workflows stay consistent with how your product already operates.

We ship with operational safety from day one—feature flags, rollback paths, monitoring, and failure modes are part of the first release, not an afterthought.

We design for governance and auditability—access control, logging, and traceable outputs so teams can explain what happened and why.

We control cost as a product constraint—budgets per action, throttles, caching, and usage reporting so spend doesn't surprise you.

We leave your team stronger—clean architecture, docs, and runbooks so you can extend and maintain the AI layer without being locked to us.

Frequently Asked Questions

Answers to the most common pre-engagement questions.

We scope access with least-privilege permissions, validate outputs before actions, and design around known LLM security risks like prompt injection and insecure output handling. Every integration includes security review and documentation of data flows.

Get AI in your product—without the gamble.

Get an AI Integration Plan. We'll identify the best first feature, define success metrics, and outline a safe rollout path you can ship with confidence.