Built to work with what you already have
We do not force rip-and-replace projects. Our systems integrate with your existing tools, data, and workflows so teams can improve operations without disruption
// THE OPERATIONS TAX
The Hidden Cost of Manual Operations
Operational pain doesn’t show up as a single failure. It compounds.
Work moves through spreadsheets, inboxes, and Slack threads
Critical actions depend on specific people remembering steps
Reporting is always out of date or incomplete
Errors are found after customers are affected
Hiring feels like the only way to scale, but doesn’t actually fix the system
At some point, operations stop supporting growth and start taxing it.
Our solution exists to remove that tax.
// SYSTEMS, NOT TOOLS
Custom Operations Systems Built on Discovery, Not Templates
We don't have "standard ops software." Instead, we listen to your chaos, understand your workflow, and build the exact systems you need.
Unified Operations Dashboards
See orders, approvals, inventory, customers, and cash in one real-time view, tailored to what your business actually tracks.
Workflow Automation Systems
Replace manual handoffs with workflows that route tasks, track progress, and close work automatically.
Internal Dashboards & Control Panels
Monitor operations in real time: orders, approvals, inventory, and performance, all in one place.
Admin & Back-Office Systems
Enable support, operations, and finance teams to act without waiting on engineering.
Data Consolidation Layers
Combine data from all tools into one accurate, reliable source of truth.
Role-Based Access & Approvals
Ensure the right people can view, approve, and act, nothing more, nothing less.
Customer Portals & Self-Service Systems
Let customers check status, download invoices, and get answers without contacting support.
Financial Operations Systems
Automate invoicing, payment tracking, and cash visibility; no manual follow-ups.
Inventory & Supply Chain Systems
Secure, reliable APIs that connect your applications, vendors, and partners.
HR Operations & Onboarding Systems
Streamline hiring, access, equipment, and compliance so new hires are productive from day one.
01
// How we differ
Our Approach
We understand your chaos first so that the systems we build don’t become tomorrow’s bottlenecks.
Our approach is different in three ways:
01.
Process-first, not UI-first
We model workflows, edge cases, and failure paths before writing code.
02.
Designed for change, not perfection
Operations evolve. Systems must adapt without rewrites.
03.
Built like products, not scripts
Versioned, observable, secure, and maintainable, not quick hacks.
Our Process: Uncover Before We Build
We don't force a rigid phase plan. We adapt based on where operational friction is highest.
1
Operations Audit & Discovery
We map:
We understand your chaos before designing solutions
- Current workflows
- Handoffs and dependencies
- Failure points and delays
- Where data is lost or duplicated
And you get: Clear operational map + priority system gaps.
2
Business Module Design & Architecture
We define:
Design systems that fit your people, not templates
- What should be automated vs guided
- Data models and permissions
- Integration points with existing tools
- Reporting and audit needs
And you get: System blueprint tied directly to business outcomes
3
Build & Integrate
We implement:
We ship incrementally so you get value early
- Core workflows
- Internal interfaces
- Automation logic
- Integrations with existing systems
And you get: Production-ready operations system.
4
Rollout, Training & Handoff
We:
Move from Genesys-managed to your team-owned
- Onboard teams gradually
- Migrate data safely
- Add observability and safeguards
And you get: A system teams actually use, not work around.
Transformations We’ve Delivered
(Operations Systems in Practice)
Instead of abstract promises, here’s what this work looks like in reality.
These systems don’t look flashy, but they change how companies operate day to day.
The Hidden Cost of Manual Operations
Operational pain doesn’t show up as a single failure. It compounds.
Work moves through spreadsheets, inboxes, and Slack threads
Critical actions depend on specific people remembering steps
Reporting is always out of date or incomplete
Errors are found after customers are affected
Hiring feels like the only way to scale, but doesn’t actually fix the system
At some point, operations stop supporting growth and start taxing it.
Our solution exists to remove that tax.
Built the Genesys Way
We fix operational problems, not just build software We don’t start with features or tools. We start by identifying where work breaks down and why. The systems we build remove friction at the source instead of adding another layer of complexity.
Value delivered early, not at the end
We ship incrementally. You see usable improvements within weeks, not months. This reduces risk, validates direction early, and ensures the system evolves based on real usage.
Ownership stays with your team
You own the code, the infrastructure, and the system. There is no platform lock-in and no dependency on us to keep things running. We build systems your team can maintain and extend.
Designed for real people, not ideal users
We design for the people who actually run your operations. Clear interfaces, sensible permissions, and workflows that match how teams work day to day. Adoption matters more than theoretical elegance.
Engineering discipline without over engineering
Systems are versioned, observable, secure, and maintainable. We apply product-level engineering standards where they matter and avoid complexity where they do not
Other Concerns
Typically, a custom Shopify store takes 4-8 weeks depending on complexity and requirements. We provide detailed timelines during our discovery phase and keep you updated throughout the entire process.
Stop Paying the Ops Tax Every Week
If your team doing the same manual work twice, chasing updates, and rebuilding reports in spreadsheets, your bottleneck isn't effort. It's infrastructure.
Let's identify the 2-3 highest-friction workflows, design the system that removes them, and ship the first real operational win fast, so your business runs on clear processes, not tribal knowledge.